Refund policy
Refunds
All sales are final. We currently don't do refunds or returns, however we can offer exchanges. We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at jojosoloart@gmail.com.
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any question at jojosoloart@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items.
Exchanges
We have a 7 day exchange policy. You have 7 days starting from when you receive the item to contact us for an exchange. The fastest way to ensure you get what you want is to contact us to exchange the item you have, and once the exchange is accepted and in the same condition as sent, we will send you information on how to purchase for the new item.